Quick Start

If you have your BroncoNumber and Claim Code, go to the Account claiming page.

Introduction

These instructions guide new Cal Poly Pomona applicants, students (New, Transfer, Returning, and CEU students), employees (tenure-track faculty, lecturers and staff), auxiliary staff and sponsored affiliates through the BroncoIdentity account claiming process.

During the account claiming process, you will be asked to verify your identity, accept Cal Poly Pomona’s Appropriate Use Policy for Information Technology, provide your BroncoName (username), set your BroncoPassword, create secret security questions, and set up your SMS text message password reset option.

Setting up your secret security questions allows you to reset your password yourself in the event you forget your BroncoPassword. The SMS text message password reset option allows you to send a BroncoPassword token to your mobile device that can then be used to reset your BroncoPassword yourself.

To complete the account claiming process you need your BroncoNumber and Claim Code. If you have your BroncoNumber and Claim Code, go to the eHelp Account Claiming page.

Campus Roles

Applicants for admission, new students or students returning after more than one year

Applicants, new students, or students returning after more than one year will typically receive their BroncoNumber and Claim Code either from the Office of Admissions and Outreach via the email that was provided on your admissions application or via email or a document from the College of Extended University (CEU).

Claiming your account allows you to access BroncoDirect, your portal to class scheduling, registration, grading, academic advisement, financial aid and more.

If you have your BroncoNumber and Claim Code, go to the eHelp Account Claiming page.

Tenure-track faculty, lecturers and staff

New faculty, lecturers and staff should receive information on claiming their BroncoIdentity account when they complete their hiring paperwork at Payroll Services, which is located in Building 98, Room B1-20. Users will be provided with information on how to obtain their Bronco access card, parking decal and other general new-employee information.

To complete the account claiming process you need your BroncoNumber and Claim Code. If you have your BroncoNumber and Claim Code, go to Account claiming.

Auxiliary staff and sponsored affiliates

Auxiliary Staff

Auxiliary Staff should receive their BroncoNumber and Claim Code from the Foundation Human Resources Office.

Sponsored Affiliates

New Sponsored Affiliates will be contacted by the IT Service Desk. If you have not been contacted, call the IT Service Desk at 909.869.6776.

To complete the account claiming process you need your BroncoNumber and Claim Code. If you have your BroncoNumber and Claim Code, go to Account Claiming.

Resources

• For questions regarding admission to Cal Poly Pomona or if you are an applicant to the university who has not yet received a unique BroncoNumber and Claim Code, contact the Office of Admissions and Outreach.
• If you have your unique BroncoNumber and Claim Code and encounter problems with the identity claiming process, see the Contact Information for the IT Service Desk.
• Applicants and new employees should take precautions to maximize computing security on and off campus by following the safety recommendations outlined in Information Security page.
• For employees and some applicants, you can find instructions on how to set up your Cal Poly Pomona email account in the Email guide in eHelp.